Privacy Policy
Effective Date: June 21, 2026 | Last Updated: June 21, 2026
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Reelflip ("Service," "we," "us," or "our") is operated by VerticalOS, Inc. ("Company"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile application, and related services.
1. Information We Collect
We collect several types of information from and about users of our Service, including:
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Personal Information: Name, email address, phone number, profile information, photos, reels, credits, and other content you upload.
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Verification Information: When you choose to verify your identity, we collect government-issued ID documents and selfies for manual review.
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Payment Information: Processed securely by Stripe. We do not store full credit card details on our servers.
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Usage Data: How you interact with the Service, search history, messages, and referral activity.
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Device & Technical Data: IP address, browser type, device information, and cookies.
2. Government ID Verification Data (Important)
When you choose to verify your identity by uploading a government-issued ID, we collect this information solely for the purpose of verifying your identity and preventing fraud on the platform.
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Data Retention for Government IDs:
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We retain your government ID image and selfie only for as long as necessary to complete the verification process.
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Once your identity has been successfully verified, we delete the government ID image and selfie within 30 days.
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We only retain a record that your identity was verified, the date of verification, and the verification method used, such as "Government ID + Manual Review."
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If verification is unsuccessful or abandoned, we delete the ID image within 14 days.
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We do not store your government ID long-term and follow data minimization principles.
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This approach protects your privacy while still allowing us to maintain a high-quality, trustworthy platform.
3. How We Use Your Information
We use the information we collect to:
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Operate, maintain, and improve the Service.
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Verify user identities and prevent fraud.
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Enable the referral program and Boost Credit system.
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Match talent with productions and facilitate professional connections.
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Provide customer support and communicate with you.
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Comply with legal obligations.
4. How We Share Your Information
We do not sell your personal information. We may share information in the following limited circumstances:
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With other users as part of the marketplace, for example when your verified profile is visible to productions.
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With service providers, for example Stripe for payments and cloud hosting providers.
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For legal reasons, if required by law or to protect rights.
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In connection with a business transfer.
5. Cookies and Tracking
We use cookies and similar technologies to operate the Service, analyze usage, and improve performance. You can control cookies through your browser settings.
6. Data Retention
We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this policy. Government ID images are deleted within 30 days of successful verification, as detailed in Section 2.
7. Your Rights and Choices
You have the right to:
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Access the personal information we hold about you.
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Request correction or deletion of your data.
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Opt out of certain communications.
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Request a copy of your data.
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To exercise these rights, please contact us through the in-app support system or the official website.
8. Security
We implement reasonable security measures to protect your information. However, no method of transmission over the Internet is 100% secure.
9. Children's Privacy
The Service is not directed to children under 18. We do not knowingly collect personal information from children under 18.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the Service or by other reasonable means.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us through the in-app support system or visit the official Reelflip website.
VerticalOS, Inc. / Reelflip - Austin, Texas, USA